Appointments

The morning session runs from 08:30 to 12:00. The afternoon session runs from 12:00 to 18:00. We offer the same day service and operates as telephone triage leading to a face to face appointment on the same day. The appointment system operates for all GP and ANP clinics.

Kindly contact reception for further details.

Telephone Service

We will try to respond to your calls as efficiently as possible. During surgery hours, if you get a ringing tone please hold on—the receptionist will answer your call as soon as the line is free.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Defaulting an Appointment

We ask that patients keep appointments or tell us as soon as possible if a booking becomes inconvenient. Defaulting appointments can be detrimental to you, the practice and other patients.

We operate a practice policy for patients who fail to attend their appointments.

If you fail to attend two appointments with a healthcare professional you will receive a warning letter reminding you of the importance of cancelling unwanted appointments. If following this letter you fail to attend a further  appointment  without cancelling it you will be sent a  letter advising that you should now find another Surgery, and you will removed from our practice list.