29/7/21 

URGENT MESSAGE

We are currently experiencing a BT fault with our telephone system. A back up system is in place and hopefully this will be resolved by tomorrow. We do apologise for any inconvenience caused. Please bare with us.

Many Thanks

Veritas Health Centre

As from the 19th July 2021

Whilst Governmental guidance changes on Monday, 19 July in respect to the wearing of masks we will continue to ask all patients that they continue to wear a mask when attending the Practice.

As a Health Care Provider, we have worked tirelessly over the past fifteen months to create a safe environment within which staff can work and patients are safe to attend. Whilst the number of positive cases continues to rise we believe it is appropriate to continue with our current arrangements.

So the door will remain closed, you will be asked COVID related questions, and also asked to wear a mask.

If you are exempt from wearing a mask, you will be asked to wait outside until the clinician is ready to see you.

We are doing telephone triage calls in the morning and afternoon,   if you need seeing face-to face the clinician will book you in.

Please respect the job the Reception staff are doing, they are working to local and national protocols in order to keep the Practice operating as efficiently as possible to make sure we can deal with your issues and queries as quickly as possible.

We hope you understand the reason for us continuing to work in this manner; the situation will be reviewed regularly and changes made when necessary.

Our key focus is keeping patients, staff and the community as safe as possible.

Thank you for your understanding and continued support.

The Veritas Health Centre Team

Zero tolerance 

Unfortunately, over the last few months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are therefore, now enforcing a Zero Tolerance policy. We will end phone calls for verbal aggression and call the police for aggression at the front door. 

We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times. It is by working together as a practice with our patients that we will come through this testing period. 

Drive through blood service

Blood tests - The drive through blood taking service has moved to City Parkway, Parkway Avenue, Sheffield S9 4WA

The usual opening times are 7:30 to 5:15pm, Monday to Friday (excluding Bank Holidays) and 8.00am to 1pm on Saturday. For patients who cannot use the drive through service, blood tests will still be available at the Hallamshire and Northern General Hospitals but with additional measures in place to limit the risk of transmission of infection.

Please note you will need your NHS number to use this service.