CORONAVIRUS COVID-19 UPDATE

Last updated 1^st  October 2020

We are asking patients to avoid any unnecessary contact with the Practice to ensure both patient and staff safety. Do not visit the Practice or A&E if you display any symptoms

Open access to the Practice has been restricted, you will be screened via the buzzer at the main entrance, please wear a face mask and your temperature will be taken before being granted access to the building. You will be asked the following:

• Do you have a new cough?
• Do you have a temperature? (Over 37.8 degrees)
• Has your sense of taste or smell altered? 
• Does anyone in your household have any of the above symptoms?

If you answer yes to any of these questions, you may be advised to go home and follow NHS Coronavirus guidance.

Please do not bring visitors to any appointments unless absolutely necessary and only arrive 5 minutes prior to your appointment time where possible 

Appointments and general enquiries:

In keeping with guidance issued by NHS England and Public Health England, all general enquiries must be made via telephone or email. Our phone lines are operational as usual however during this very busy period, you may experience longer than average wait times.

We are screening all appointments at the Practice. Anyone who would like an appointment should call the surgery as usual, but please expect a call from a GP before a face to face appointment is offered. If we are able, we will try to help you over the phone and avoid a visit to the Practice

It may be necessary for us to see patients with respiratory symptoms at the practice (after speaking with a doctor). We already have robust infection control procedures and are well prepared for circumstances such as this. We have allocated an entrance away from the main reception area and have a designated room to contain potential infection.

We will of course treat any patient with Coronavirus symptoms in confidence and with dignity, but still will need to wear the appropriate personal protective equipment when assessing these patients and clean to rigorous standards after each consultation. We are reviewing requirements and on a case by case basis weighing up the risk of bringing patients to the surgery for reviews etc against postponing this until a later date. Please contact the Practice to discuss if this is applicable to you.