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Staff Training

22/6/21

 

Please note that the surgery will be closed for afternoon surgery on Wednesday 23rd June 2021.

If you need medical advice that cannot wait until we re-open, please call NHS 111.

If you have a medical emergency you should call 999.

We will reopen at 08:00 on Thursday 24th June 2021.

 

Many Thanks

Veritas Health Centre

As you will be aware, the onset of the COVID-19 pandemic early last year meant that all GP Practices across the country were forced to change how they operated in a very short space of time. This involved switching to primarily same-day telephone consultations, with many protocols in place to protect staff and patients from the spread of the virus. During this time, our Practice has tried to make great efforts to remain as open and accessible as possible for our patients.

Whilst the problems caused by the pandemic are not over, especially in a healthcare setting, the practice is trying to make steps to adapt our systems further whilst also continuing to keep patients and staff safe.

GP appointments will remain telephone consultations in the first instance.  You can choose between an AM or PM appointment. The GP will call you between 08:30am- 12:00pm for an AM call, the PM calls run between 12:00pm-18:00pm. The GP will only call the once so we advise you to have access to your phone at all times. If you do happen to miss the call, please call the Practice back and we will re-list you for another call.

When the GP has spoken to you they may offer you a face to face appointment and invite you down to the Surgery at a certain time.

Our Nurse is providing pre-screened face to face appointments and is providing a full pre-pandemic service apart from Spirometry which will return as soon as guidelines allow.

Unfortunately we are unable to open the main entrance at the moment and will continue to allow entry after speaking to the receptionist over the intercom. This is to ensure we triage everyone safely before entry.

We hope this is the start to our Practice transitioning from a lockdown situation to getting back to how things were pre-pandemic, or as close as possible.

We aim to move as close to ‘pre-pandemic’ management as possible, but we understand things have changed. Our aim is to keep our patients and staff as safe as possible, in our limited clinical environment.

Zero tolerance 

Unfortunately, over the last few months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are therefore, now enforcing a Zero Tolerance policy. We will end phone calls for verbal aggression and call the police for aggression at the front door. 

We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times. It is by working together as a practice with our patients that we will come through this testing period. 

Drive through blood service


Blood tests
 - The drive through blood taking service has moved to Building 183 (Former Blood Service site), Longley Lane, Sheffield, S5 7JN. 

The usual opening times are 8am to 5pm, Monday to Friday (excluding Bank Holidays) and 8.30am to 1pm on Saturday. For patients who cannot use the drive through service, blood tests will still be available at the Hallamshire and Northern General Hospitals but with additional measures in place to limit the risk of transmission of infection.

(Site updated 22/06/2021)
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