!! CLINICAL SYSTEM CHANGE !!

We are changing our clinical systems on the 15th September.

Please be aware of the following information that will affect our service over the next couple of weeks. 

• From 5^th – 15^th September all clinical information added to the old system will not automatically transfer to the new system.

• During this time, we will not be able to offer routine, non-urgent appointments. We will be providing urgent medical care ONLY and can be accessed in the usual way. Please be aware you may be asked to wait until the new system goes live if the issue is not considered to be urgent.

• Any repeat medication will have to be printed and collected from reception – no repeat medication can be issued electronically during this time; we have issued extra medication over the usual monthly amount for some patients to cover this period.

• We will have no access to the NHS spine which means that we cannot receive any letters from hospital or see any ongoing referrals, we will also not receive any test results during this period.

• From the 16^th September - we will be operating as close to normal as possible as we learn the new system.

• All documents and results will come across to us in bulk on the 16^th September so please bear with us as it may take time for us to get these reviewed, added and filed to your record.

• The online service may be offline after we go live on the new system. We will contact patients and provide solutions to get patients back on line as soon as possible.

Thank You for your patience and understanding through this change. It will take us some tome to get up to speed with the new system, but we are sure it will improve the way we work and allow us to provide improved levels of patient care. 

System Change Newsletter